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Frequently Asked Questions

Your information with www.amzer.com is on a secure and encrypted server.

Payment Options

All MasterCard with Master Card Secure Code and Visa cards with Verified by Visa / MasterCard SecureCode are accepted at amzer.com.

  1. All major credit cards – MasterCard, VISA, American Express and Discover.
  2. PayPal

Order Confirmation

All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Order Tracking

On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.fedex.com or www.ups.com or www.usps.com.

Can I mail in payments?

No, we do not accept mailed in payment. Your options are Credit card ….

What can I do if my credit card is declined?

Please make sure the billing address in the checkout matches with the bank records. You can also contact our Customer care team to discuss further. *Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box addresses.

Credit Card Statement

Your Credit Card statement will show money credited to the account of
Moftware
7580 Harwin Drive,
Houston, TX 77036
USA
www.moftware.com

Payment Using Credit Card

All Moftware owned websites accept the following credit cards - VISA, MasterCard, American Express, and Discover. In addition, there is no charge for debit card usage on any website owned by Moftware. All credit and debit cards are verified via VeriSign payment gateway prior to processing order for shipment.

Payment through PayPal

PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. The PayPal site ensures a secure transaction. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details.

Moftware takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction(s).

Shipping/Delivery

With Moftware you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.

Shipping Options

Continental U.S.

  1. Super Saver Shipping (7-9 business days) - $3.99 upto 3 items & $0.39 for each additional item.
  2. Standard Shipping (3-5 business days) - $4.99 upto 3 items & $0.99 for each additional item.
  3. Priority Shipping (2-3 business days) - $7.99 upto 3 items & $0.99 for each additional item.
  4. Next Day Shipping (1 business day) - $54.99 upto 3 items & $0.99 for each additional item.
  5. Next Day AM Shipping (overnight,Next Business day) - $69.99 upto 3 items & $1.99 for each additional item.
  6. Saturday Shipping (Saturday deliver service) - $74.99 upto 3 items & $1.99 for each additional item.

We are currently noticing delays with packages despatched through USPS. Please rest assure that we are working hard to find a solution for this issue. Because of this, unfortunately we cannot predict likely delivery times of packages shipped using Super Saver delivery, although most packages shipped using this service remain unaffected.

We apologize for any inconvenience. Please feel free to contact our customer service department using Live Web Chat for further assistance on your order.

Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands Orders

  1. Standard Shipping (3-5 business days) - $8.99 upto 3 items & $1.50 for each additional item.
  2. Next Day Shipping (1 business day) - $54.99 upto 3 items & $0.99 for each additional item.

APO/FPO Orders

Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes
AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific
All APO/FPO orders are shipped via postal service US Postal Service.
1) APO Shipping (10 - 12 Business Days) - $9.99 upto 3 items & $1.50 for each additional item.

All APO-AE customers please note although the US Postal Service estimates packages should be delivered within 2 weeks from date of shipment, Moftware has been experiencing shipment delivery in the range of 4-6 weeks for some APO-AE orders. We apologize in advance for any inconvenience this may cause you. Please take this fact into consideration before placing your order with us.

Post Box Orders (U.S. Only)

*Please note We accept orders for PO Box shipping and please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we strongly encourage customers to use an alternative shipping mode - FedEx or UPS.

International Orders

Canada

  1. USPS First Class Mail (7 - 12 Business Days) - $6.99 upto 3 items & $0.99 for each additional item.
  2. Ground Shipping (6 - 10 Business Days) - $9.99 upto 3 items & $0.99 for each additional item.
  3. Express Shipping (1 - 3 Business Days) - $39.99 upto 3 items & $2.99 for each additional item.

Other Countries

  1. International USPS Express Shipping (7 - 10 Business Days) - $39.99 upto 3 items & $2.99 for each additional item.
  2. International Priority (2 - 7 Business Days) - $54.99 upto 3 items & $3.99 for each additional item.

Shipping Guarantee

Orders placed Monday-Friday by 15:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.

Damaged / Lost shipment enquires

Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.

Incorrect/Incomplete Addresses

Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Can orders be shipped via UPS or other 3rd party methods not offered at checkout?

Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.

Can I use my own shipping account for shiping?

Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer care team to discuss further.

If I select UPS Next Day Air, will my order really arrive tomorrow?

No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping method.

For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)

YYou can cancel your order if it has not been shipped. You will get the complete refund.

If your order has been shipped, No need to worry we have a 30 day refund policy from the date of invoicing. Contact our Customer Service Representative at support@amzer.com or Live chat. They will assist you.

If you would like to cancel or change something in your order please contact our Customer Care at 866-663-2693 as soon as possible because we ship your order same day so the time period for changes and cancellations is very limited.

AMZER warrants its product against all defects in material and workmanship for a period of one year from the date of original purchase on our Basic Products and an additional lifetime guarantee on our Premium Products. The conditions of this warranty and our responsibilities under this warranty are as follows:

The warranty is limited to the original purchaser.

A copy of your receipt or other proof of purchase is required. Without proof of purchase, your warranty is defined as beginning on the date of manufacture as labelled on the product code.

The warranty is void if the serial number, date code label or product label is removed, or if the product has been subject to physical abuse, improper installation, modification, or repair by unauthorized third parties.

The responsibility of AMZER products shall be limited to the repair or replacement of the product at its sole discretion.

Any implied warranty on AMZER products is limited to one year from the date of purchase on all parts, including any cords and connectors

Specifically exempt from any warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, decorative finishes, batteries, clips and other accessories.

AMZER is not liable for any incidental or consequential damages arising from the use or misuse of any AMZER product. This implies to the user, surrounding users or the any one or object in the environment.

This warranty gives you specific rights and you may have other rights which vary from region to region.

Unless otherwise instructed in the User Guide, the user may not, under any circumstances, attempt to perform service, adjustments or repairs on this unit, whether in or out of warranty. It must be returned to the purchase point, factory or authorized service agency for all such work.

AMZER will not assume any responsibility for any loss or damage incurred in shipping. Any repair work on AMZER products by unauthorized third parties voids any warranty.

What sort of warranty does my AMZER product carry?

If your product came with a unique identification code - it falls under the category of Premium AMZER Product - which entitles you to our Lifetime Replacement Guarantee. If your product comes with no unique identification number - it is an Basic AMZER Product with 1 Year Manufacturer Warranty.

What is the 1 Year Manufacturer Warranty?

We are confident you will experience excellence with your AMZER products. Should our products cease to function properly up to your satisfaction, to safeguard your interest offer a 1 Year Manufacturer's Warranty on any of our Everyday Products.

What is the Lifetime Replacement Guarantee?

The Lifetime Replacement Guarantee entitles you to claim a replacement for your Premium AMZER Products, this offer is only valid as long as you own the Premium AMZER Product. We want you to feel safe and secure when investing in our products, we have a dedicated team working very hard to innovate and bring out products which have never been done before, this guarantee is to show our confidence in our products as well as to safeguard our customers' best interest.

Note: Installation errors and self-inflicted damages are not covered by the Replacement Guarantee. All instructions in the user guides shall be followed, certain products like AMZER ShatterProof are meant to be protect your device from accidents and in the due process they will show wear and tear after reasonable amount of abuse - damages as a result of usage are not covered under the Lifetime Replacement Guarantee.

How do I get warranty replacement on an Basic AMZER Product?

If your product can comes under the limited warranty clauses and you would like to claim then please click on claim form. You can email us at support@amzer.com the order details (order number, seller details, product, SKU code and reason for claim) - Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken /defective will be replaced. Please attach an image of the product showing the damage or issue clearly to fasten the claim.

NOTE: Warranty can only be availed on product bought from AMZER or authorized AMZER resellers.

How do I register and avail lifetime replacement guarantee on my Premium AMZER Product?

Registering a product with your AMZER Account is a must to avail Lifetime Replacement Guarantee on your Premium AMZER Product, avail of special offers, promotions, gift cards and be a part of the exciting Amzerian community - registering also entitles you to become a Premium AMZER Customer.

  1. Click on "Customer Login" in footer on the homepage.
  2. Enter your login credentials and click "Login" - if you don't have an AMZER Premium Customer Account, please create one.
    [Please skip step 3-9 and proceed to step 10, if you have already registered your product] After successful login - please click "Register Product" in the navigation menu. Select the product you want to register.
  3. Select the seller you purchased your product from.
  4. Enter your purchase date.
  5. Input the unique code found on the product peel.
  6. Click "Register Product".
  7. Click "Submit".
  8. Locate the Premium AMZER Product in the you would like to avail warranty replacement in the "My Products" area and click "Request Replacement".
  9. Pay the $4.99 Shipping and Handling charges.
  10. Click "Review" and complete your replacement order.

NOTE: This replacement is only available for Premium AMZER Products. Our team will require you to send the damaged or malfunctioning product back to us and/or send images showing the damage/issue.

Will the seller I purchased my AMZER product from process a warranty or return for my item?

All warranty and guarantee claims are handled directly by AMZER - warranty is only available on those AMZER Products which are purchased directly from AMZER or an authorized AMZER Reseller - purchase details shall be required in either case

Lifetime Replacement Guarantee is only available to Premium AMZER Customers - to become a Premium AMZER Customer you must own a AMZER Premium Product and have an AMZER Account - to register your product - visit - www.amzer.com/customer_register.php

I want to return or exchange the product, how do I do that?

If you for any reason want to return or exchange your AMZER Product - it does not fall under AMZER Warranty or AMZER Guarantee - it's falls under our Exchange/Replacement/Returns/Refunds division. Read on to know how to return or exchange a product.

AMZER values its customers and ensures that all return requests are handled with extreme care. Our 'customer friendly' return policy lets you process refund/replacement requests quickly and with ease.

General Terms

Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.

The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.

RMA numbers for domestic orders (within USA) are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. For international orders, the RMA#s are valid for 1 month. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.

We recommend customers to use a traceable system for sending us their return package. Moftware will not be responsible for any delay or loss of package in transit.

Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.

Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.

What is AMZER's Return and Refund Policy?

AMZER values its customers and offers no questions asked Return and Refund policy within 30 days from the date of invoicing. AMZER ensures that all return requests are handled with extreme care. Our 'customer friendly' return policy lets you process refund requests quickly and with ease. All open box refunds are subject to a deduction of 15% of product price or $5 (whichever is higher) for handling & restocking charges. Original shipping charges are non-refundable in all cases.

Will AMZER pay for the repair of my device or compensate me if my device is damaged when using an AMZER product?

No, AMZER will not be liable in anyway whatsoever for any damage caused to your device when using or when installing any AMZER product on your device. We at AMZER put our products through a very tough round of tests and always under claim the damage our products can go through. We are confident that our products are best in class and will serve the purpose they are made for.

However, there are exceptions to every situation. In certain cases because of combination of factors, your device may suffer damage which may or may not be directly related to the AMZER product you are using. While we would be happy to help you with warranty claims for the AMZER product, we will not be entertaining any requests for reimbursements of repair costs.

How do I return the products?

Contact Customer Service Representative at support@amzer.com or Live chat.

The representative will provide support on the RMA # request by generating the RMA Form for Replacement or Refund & emailing you at the same time.

Print the RMA Form & add additional comments if necessary, and send your package using a traceable shipping mode to:

AMZER
7580 Harwin Drive
Houston,
TX 77036, USA

Please ensure to enclose a copy of the RMA Form inside the return package along with the merchandise and do not forget to mention RMA # for faster processing of your order.

OR

Complete the return process online by filling Return Form on our Online Returns Section.

Any additional questions can be addressed to our Customer Claims team at Customer Support Team.

How do I get warranty replacement on an Basic AMZER Product?

If your product can comes under the limited warranty clauses and you would like to claim then please click on claim form. You can email us at support@amzer.com the order details (order number, seller details, product, SKU code and reason for claim) - Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken /defective will be replaced. Please attach an image of the product showing the damage or issue clearly to fasten the claim.

NOTE: Warranty can only be availed on product bought from AMZER or authorized AMZER resellers.

How do I register and avail lifetime replacement guarantee on my Premium AMZER Product?

Registering a product with your AMZER Account is a must to avail Lifetime Replacement Guarantee on your Premium AMZER Product, avail of special offers, promotions, gift cards and be a part of the exciting Amzerian community - registering also entitles you to become a Premium AMZER Customer.

  1. Click on "Customer Login" in footer on the homepage.
  2. Enter your login credentials and click "Login" - if you don't have an AMZER Premium Customer Account, please create one.
    [Please skip step 3-9 and proceed to step 10, if you have already registered your product] After successful login - please click "Register Product" in the navigation menu. Select the product you want to register.
  3. Select the seller you purchased your product from.
  4. Enter your purchase date.
  5. Input the unique code found on the product peel.
  6. Click "Register Product".
  7. Click "Submit".
  8. Locate the Premium AMZER Product in the you would like to avail warranty replacement in the "My Products" area and click "Request Replacement".
  9. Pay the $4.99 Shipping and Handling charges.
  10. Click "Review" and complete your replacement order.

NOTE: This replacement is only available for Premium AMZER Products. Our team will require you to send the damaged or malfunctioning product back to us and/or send images showing the damage/issue.

Moftware assures its customers that all information rendered on any of its websites will be kept confidential and used only for its intended purpose. Private information will not be sold or distributed to any agency, organization, or individual. It will not be used for unlawful purposes as under state and federal laws.

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Sales tax of 8.25% is applicable to Texas destined orders.

Your privacy is important to us.

This privacy policy pertains to this business website and deals with the operations of this business, the wireless industry, and products on this online store. AMZER respect the privacy concerns of the users of this website and have created this privacy policy to explain:

  1. What information we gather from you when you visit our website;
  2. How we may use such information;
  3. Your choices concerning how we may use such information;
  4. The security measures we take to protect such information.

Some information is collected on this site automatically through our technology; other information is collected only when you choose to give it to us. (Ex: when you sign up for or request more information, a specific online transaction or promotion, etc).

Information We Gather Automatically

When you visit this website, certain non-personal identifying information is recorded automatically by the standard operation of our Internet servers in the United States. Information such as the type of browser being used, its operating system, and your computer's Internet Protocol ("IP") address (a number that your Internet service provider assigns to your computer whenever you surf the Internet), may be gathered in order to facilitate our online operations and to assure an efficient online experience for you. We may also use or share this information for security purposes to generate group statistics about our user community or as required by US law.

We may use your IP address or other automatically recorded information in cooperation with your Internet provider to identify you if it is necessary to contact you or to bring legal action against you because of violation of "Terms and Conditions" of using this website or for causing injury or interference (intentionally or unintentionally) with our company's rights or property with other users of this website or anyone else who could be harmed by your activities.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information You Provide To Us

We may request personal and identifying information from you in a variety of contexts. For example, you may provide such data to us if you

  1. complete an online registration form (ex: various sign-up forms for unlocking, registering for special offers or communications, registering for an account or responding to a survey);
  2. fill out an order form to request information;
  3. register to participate in any online interactive features we may offer;
  4. purchase any products or services from us or another business within our family of companies.

In such cases, the personally identifying information we request may include your name, e-mail address, mailing address and zip code, mobile phone number, other phone number(s) and, where appropriate, a valid credit card number with expiration date (collectively, "Personal Information"). In addition, we may collect other non-personally identifying information such as your date of birth, gender, country of residence, language preference, hobbies and other information regarding your interaction with our site. Of course, you never have to answer any of the questions we ask you (nor choose to take advantages of the services offered on our site), but refusal to do so may limit the products or services we can offer or provide to you.

Your Personal Information

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you may find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you may opt out by sending an e-mail to support@amzer.com.

Finally, without any specific approval from you, we may develop general aggregate data (ex: data that cannot be used to identify specific individuals) about our user community that is partly based on information about you. For example, hypothetically, you might be one of 1,000,000 customers between the ages of 25 and 35. We may share such aggregate statistics with AMZER affiliate companies without your consent.

Legal Enforcement Purposes

We reserve the right to disclose your "Personal Information" as required by law or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against you if you are violating the "Terms and Conditions" of use for this website or may be causing injury to or interference (intentionally or unintentionally) with our company's rights or property, other users of this website or anyone else who could be harmed by your activities.

Safeguarding Your Personal Information

AMZER cares about the security of your 'Personal Information.' We follow generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such 'Personal Information'.

However, unfortunately, despite many advances in information security technology and procedures, no commercially deployed method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, while we do strive to use modern and commercially reasonable means to protect your "Personal Information", we cannot guarantee the absolute security of that information during its transmission or its storage in our systems.

Links to Other Sites

Our Privacy Policy does not apply to third party websites that may be accessible through the Amzer.com website. We encourage you to read the privacy policies of those third parties to learn how they collect and use information about you.

How to Contact Us

If you have any questions or complaints about our Privacy Policy, please contact us at support@amzer.com. When we receive such inquiries about our Privacy Policy, we will use the "Personal Information" (such as your e-mail address) only to respond to your question or comment. However, if your question raises one or more issues that affect our promotional partners, we may also share your question with them in order to provide a response.

Changes in This Privacy Policy

We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this Privacy Policy from time to time. When we make changes which we consider material in our privacy practices, we will notify you in this space. We may also attempt to notify you of any such material changes to our privacy practices via e-mail or by placing a notice on our home page. If there are changes or additions to this Privacy Policy, we will post those changes here so that you will always know what information we collect online or offline, how we use it and what choices you have. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your consent for us to do otherwise.

Acceptance of This Privacy Policy

By using this website, you consent to the collection and use of your "Personal Information" by AMZER.com in accordance with this Privacy Policy.

This Privacy Policy was last updated on Jan 10, 2010.

By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

All products or services provided by any of the Moftware owned websites are tested to provide you with flawless performance. As per the terms of our policy, we do not take responsibility if you use our products for purposes other than for which they are meant and in the process damage your phone, PDA, MP3 player, or any other mobile handheld device.

Policy Regarding Counterfeit Products

Items sold and fulfilled by Moftware are guaranteed to be genuine. Your safety is our #1 concern as well as protecting the trademarks and patents of the manufacturers we carry. We attempt to ensure that all phones and accessories we sell are original products. If you believe that you have received an item from our warehouse that does not appear to be genuine, please contact us immediately and we will investigate the product and provide you with a full refund or replacement of the correct product.

Legal Notice

All products or services available on AMZER are meant only for the end users of our products or services.

Before using our products or services function please check with your country's laws.

Using our products or services shown on AMZER for an illegal purpose is strictly prohibited.

AMZER is a third party reseller of phone, PDA, MP3 player and other mobile handheld device accessories and enhancements.

Our websites are in NO way connected to any of the phone, PDA, MP3 player, or any other mobile handheld device manufacturers and their products.

All Trademarks and Patents mentioned herein are property of their respective companies.

Visitors

By visiting AMZER it is assumed that you agree that the phone, PDA, MP3 player, or other mobile handheld device manufacturers featured on this site make no representation or warranty as to any third party content, products or services, and that they shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.

Web Site Content

The contents of AMZER are a copyright of Moftware, ©2017. Any rights not expressly granted herein are reserved. This web site and its content cannot be used without proper authorization.

Legal Disclaimer

This content has been generated in your interest that the information provided on this site is only meant for private purposes and any information should not be downloaded or viewed as the creator of this page or the ISP(s) hosting the content may not be held responsible for any kind of damage on your phone or computers. In case you are affiliated with any government, ANTI-Piracy group, or any other related group or were formally an employee of one, you are prohibited from entering this web site. Your access is restricted from the site or any of its files and you will not be able to view any of the HTML files.

The contents on this site are private property of Moftware and are not meant for viewing or any other purposes other than bandwidth space.

We request you not to enter any such data and enter this site without agreeing to the terms and conditions which may violate the code 431.322.12 of the Internet Privacy Act signed by former President Bill Clinton in 1995. You, as the end user cannot threaten our ISP(s) or any person(s) or company storing these files and cannot prosecute any person(s) affiliated with this page which includes family, friends, or individuals who run or enter this web site.

Buying Products on Our Websites

The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We will ensure that prices displayed on our website are accurate, but the price on your order will need to be validated by us as a part of the acceptance procedure. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Phone/Device not included unless otherwise specified.

The product images that are displayed along with the respective devices in the website are shown to resemble the outcome of the accessories. Devices are not included unless otherwise specified.

Intangible Products

Downloadable products such as software are NOT refundable under any circumstances.

Damaged / Lost shipment enquires

  1. Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged.
  2. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact.
  3. Further action on the same will be informed by the customer care team member on re-shipment of your order.

Fraudulent Credit Card Charges

All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation.

Moftware reserves the right to change its terms and conditions without prior notice.

Product Disclaimer

We reserve the right to ship a product with a slight variation than what is pictured on the website. Since we work with many manufacturers to ensure that products are in-stock and ready to ship same day, there may be times when an alternate product is shipped. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

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Moftware Inc. (AMZER.com) values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why we are committed to protecting your privacy and using the information you share with us responsibly.

Your privacy is important to us - all your information is stored securely and is only accessible by you. If you have any questions or concerns, please call customer assistance using our toll-free number: 866-663-2693 or e-mail us at support@amzer.com.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.

    In addition to the AMZER privacy policy and terms and conditions available at https://www.amzer.com/faq.htm, you hereby accept that the following Terms of Service apply to the Live Chat Service provided by AMZER.com and/or its subsidiaries.

  1. The Live Chat Service is an instant messaging service implemented by Global Customer Service to support customers and end users of the AMZER and its subsidiaries.
  2. THE LIVE CHAT Service is provided on an AS IS and AS AVAILABLE basis. AMZER disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service while it may not be responsible for delay or interruption in services caused by software.
  3. AMZER may modify, suspend or discontinue the Service with or without notice at any time and without any liability to anyone
  4. Customers are responsible for the accuracy of information provide to AMZER or its subsidiaries.
  5. You remain solely responsible for the content of your posted messages
  6. You agree, through use of Live Chat that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, threatening, invasive of a person's privacy, adult material, or otherwise in violation of any International or United States Federal law.
  7. By initiating Live Chat, You agree that you will use the Service in compliance with all laws and regulations, including any laws regarding the transmission of technical data exported from your country of residence and all United States export control laws.
  8. As a condition to using the Service, you agree to the terms of AMZER User Terms and Privacy Notice at https://www.amzer.com/faq.htm, By using Live Chat, you consent to any such transfer of information outside of your country.
  9. AMZER has no responsibility or liability for the deletion of, or the failure tostore or to transmit, any Content and other information maintained or transmitted by the Live Chat service.
  10. AMZER is not responsible for the accuracy or reliability of any information or advice transmitted through the Live Chat service. AMZER may, at any time, limit use at its sole discretion. AMZER takes no responsibility for third part content.
  11. These Terms of Service are governed by the laws of United States, excluding its conflict of laws provisions. You further consent to the jurisdiction of the Unites States courts.

AMZER.com is not responsible for the content of user posted external videos.

The videos published in AMZER.com are all sole property of AMZER.com and is powered by YouTube. These videos may be used for general reference purposes only. AMZER.com is not responsible for the content of user posted external videos. Under its' policy of continuous improvement AMZER.com reserves the right in its' sole discretion to change product specifications and materials without notice to you.

All technical performance claims concerning a product described in the video is provided by and consequently the responsibility of the product's original manufacturer. As a result, all the information is that published and is to be used on the understanding that AMZER.com will not be liable for any loss, liability or damage of whatever kind arising as a result of a reliance placed upon such information by the visitor or any other person even if AMZER.com is expressly advised of the possibility of such loss, liability or damage.

AMZER.com Videos may contain content/ images of third party companies, information, services, products, web sites or any kind of activity for an informational purpose only, as a convenience to AMZER.com users.

To report the video as unsuitable, pls email us at help@moftware.com. Within 48 business hours, action will be taken against the report posted, and formal reply will be sent with an update.

How many coupon codes can I use at the checkout?

Only 1 coupon code can be used per order and coupons are not stackable.

Where do I input special promotion codes?

You will be asked to put in a promotion code at the time of checkout, please note only one coupon code can be used per checkout.

Does Amzer.com have a physical store? Can I pick up the order in person?

We do not have a physical store. However, Self Pick up facility is available for customers living in and around Houston. All Self pick orders can be picked between 11 am - 5 pm, Monday through Friday from 7580 Harwin Drive, Houston, TX 77036, USA

I didn't receive my package, what do I do now?

Please note that normal transit time for US order with Super Savor shipment is 5-10 days. It may take 7 - 15 days in case of International orders. We offer multiple shipping mode that can reach sooner, please select the suitable shipping mode as your priority of receiving goods. You can also contact our Customer care team if your order does not arrive within aforementioned timeframe.