Are you having problems with your AMZER product? We are here to help!

Have you checked the troubleshooting information, you can always use the on-line user manuals, quick start guides and troubleshooting section on the support pages.

Still have not resolved?

Contact AMZER Customer Support for further assistance or returns procedure. You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning AMZER product. The phone numbers for you are 1-866-663-2693. Products returned without an RMA number are not processed and will be returned to you.

• AMZER itself does not give refunds or offer product upgrades. Refunds come from the place of purchase, only.
• Proof of purchase is required to get warranty service.
• Return shipping is prepaid by the customer.
• International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

Limited Liability Warranty

AMZER products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgement of AMZER, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than AMZER or an approved agent voids this warranty. The maximum liability of AMZER is the product purchase price. For details, refer to the warranty and owner registration card. You can find if your product is covered by AMZER warranty by comparing the duration of the warranty against the purchase date.

Warranty Replacement Procedure:

How to get Return Materials Authorization from customer support?

Do not ship your defective product to AMZER before contacting customer support.

Step 1 - Obtain a Return Materials Authorization (RMA) number by contacting customer support.
Step 2 - A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:

• Your contact information
• Product serial number
• Proof of purchase
• Credit card information for optional shipping services

Step 3 - The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.

Step 4 - Package product securely. Do not include manuals, softwares, cables, or mounting brackets. AMZER only replaces the defective unit and will not return other accessories sent to us. Clearly include your contact information with your name, address, phone number, and RMA number inside the package.

Step 5 - Send the product to the RMA returns address given by customer support. Most important: Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to AMZER. We suggest using a carrier that provides tracking information. AMZER is not responsible for packages lost in transit to AMZER. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.

What is the Warranty on my Replacement Unit?

Warranty on the replacement unit continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs.

As soon as the returns center receives the defective product, a replacement unit is shipped out in one to three business day via ground services. If you don't inform us within 10 days of receiving the replacement unit then it will not be considered for second replacement.

If your product is not covered under warranty, we offer Repair Services for a fee. AMZER warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgement of AMZER, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.

Procedures for Repair Services
(Repair Service only available to customers in the U.S.)

1. If you want service, you need to contact customer support. The agent will verify your warranty status based on the proof of purchase date and the unit's serial number. See the price guide for non-warranty repairs. If you wish to obtain service, customer service will ask for:

   • Contact information
   • Serial number
   • Credit card (MasterCard, Visa, American Express)
     
     

2. Customer service will give you a Repair Service Order (RSO) number and shipping information. Be sure to write this down.

3. Package the product securely and do not include any manuals, softwares, cables, or mounting brackets. AMZER only replaces the defective unit and will not ship back any other accessories. Include your name, address, phone number, and RSO number inside the package.

4. Send the product to the Repair Center address given by customer support. Write your RSO number clearly on the outside of the package. We suggest you using a carrier that provides tracking information. AMZER is not responsible for any packages lost in transit. International customers are responsible for any duties, taxes, or brokerage fee.

Policies for Repair Service

• Products for Repair Services are covered by a 1 year warranty from invoice date.
• AMZER products are covered by a limited liability warranty from defects in material and workmanship.
• Invoice of Repair Service from AMZER will be required to obtain warranty service.