With Moftware you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.
1) Super Saver Shipping (7-9 business days) - $4.99 upto 3 items & $0.50 for each additional item.
2) Standard Shipping (3-5 business days) - $7.99 upto 3 items & $1.00 for each additional item.
3) 2nd Day Shipping (2 business days) - $14.99 upto 3 items & $1.50 for each additional item.
4) Next Day Shipping (1 business day) - $34.99 upto 3 items & $1.50 for each additional item.
5) Next Day AM Shipping (overnight,Next Business day) - $49.99 upto 3 items & $2.00 for each additional item.
6) Saturday Shipping (Saturday deliver service) - $54.99 upto 3 items & $2.00 for each additional item.
We are currently noticing delays with packages despatched through USPS. Please rest assure that we are working hard to find a solution for this issue. Because of this, unfortunately we cannot predict likely delivery times of packages shipped using Super Saver delivery, although most packages shipped using this service remain unaffected.
We apologize for any inconvenience. Please feel free to contact our customer service department using Live Web Chat for further assistance on your order.
Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands Orders
1) Standard Shipping (3-5 business days) - $8.99 upto 3 items & $1.50 for each additional item.
2) Next Day Shipping (1 business day) - $39.99 upto 3 items & $1.50 for each additional item.
Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.
APO/FPO State Codes
AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific
All APO/FPO orders are shipped via postal service US Postal Service.
1) APO Shipping (10 - 12 Business Days) - $9.99 upto 3 items & $1.50 for each additional item.
All APO-AE customers please note although the US Postal Service estimates packages should be delivered within 2 weeks from date of shipment, Moftware has been experiencing shipment delivery in the range of 4-6 weeks for some APO-AE orders. We apologize in advance for any inconvenience this may cause you. Please take this fact into consideration before placing your order with us.
Post Box Orders (U.S. Only)
*Please note We accept orders for PO Box shipping and please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we strongly encourage customers to use an alternative shipping mode - FedEx or UPS.
1) USPS First Class Mail (7 - 12 Business Days) - $4.99 upto 3 items & $1.00 for each additional item.
2) Ground Shipping (6 - 10 Business Days) - $7.99 upto 3 items & $1.50 for each additional item.
3) Express Shipping (1 - 3 Business Days) - $39.99 upto 3 items & $3.00 for each additional item.
1) International USPS Express Shipping (7 - 10 Business Days) - $39.99 upto 3 items & $3.50 for each additional item.
2) FedEx International Priority (2 - 7 Business Days) - $54.99 upto 3 items & $4.50 for each additional item.
Orders placed Monday-Friday by 16:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.
Damaged / Lost shipment enquires
Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.
Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.
Can orders be shipped via UPS or other 3rd party methods not offered at checkout?
Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.
Can I use my own shipping account for shiping?
Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer care team to discuss further.
If I select UPS Next Day Air, will my order really arrive tomorrow?
No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders
ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping
For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)