Warranty

AMZER warrants its product against all defects in material and workmanship for a period of one year from the date of original purchase. The conditions of this warranty and our responsibilities under this warranty are as follows:

The warranty is limited to the original purchaser.

A copy of your receipt or other proof of purchase is required. Without proof of purchase, your warranty is defined as beginning on the date of manufacture as labelled on the product code.

The warranty is void if the serial number, date code label or product label is removed, or if the product has been subject to physical abuse, improper installation, modification, or repair by unauthorized third parties.

The responsibility of AMZER products shall be limited to the repair or replacement of the product at its sole discretion.

Any implied warranty on AMZER products is limited to one year from the date of purchase on all parts, including any cords and connectors.

Specifically exempt from any warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, decorative finishes, batteries, clips and other accessories.

AMZER is not liable for any incidental or consequential damages arising from the use or misuse of any AMZER product. This implies to the user, surrounding users or the any one or object in the environment.

This warranty gives you specific rights and you may have other rights which vary from region to region.

Unless otherwise instructed in the User Guide, the user may not, under any circumstances, attempt to perform service, adjustments or repairs on this unit, whether in or out of warranty. It must be returned to the purchase point, factory or authorized service agency for all such work.

AMZER will not assume any responsibility for any loss or damage incurred in shipping. Any repair work on AMZER products by unauthorized third parties voids any warranty.

If your product can comes under the limited warranty clauses and you would like to claim then please click on claim form. You will have to complete this claim form online and send a printed version along with your product to our customer service center.

General Question
How many coupon codes can I use at the checkout?
Only 1 coupon code can be used per order and coupons are not stackable.

Where do I input special promotion codes?
You will be asked to put in a promotion code at the time of checkout, please note only one coupon code can be used per checkout.

Does Fommy.com have a physical store? Can I pick up the order in person?
We do not have a physical store. However, Self Pick up facility is available for customers living in and around Sugar Land. All Self pick orders can be picked between 11 am - 5 pm, Monday through Friday from 12610 W Airport Blvd, Ste 120, Sugar Land, TX - 77478

I didn't receive my package, what do I do now?
Please note that normal transit time for US order with Super Savor shipment is 5-10 days. It may take 7 - 15 days in case of International orders. We offer multiple shipping mode that can reach sooner, please select the suitable shipping mode as your priority of receiving goods. You can also contact our Customer care team if your order does not arrive within aforementioned timeframe.

Ordering Online/Tracking

Your information with www.amzer.com is on a secure and encrypted server.

Payment Options
a) All major credit cards – MasterCard, VISA, American Express and Discover.
b) PayPal

Order Confirmation
All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Request for Additional Information
Sometimes, we may request for additional billing and address verification information when processing your order. Any ‘Personal Information’ provided by you will be used only in the processing of that particular order. At Moftware, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all ‘Personal Information’ collected while processing orders. For additional information, please review our Privacy Policy. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Order Tracking
On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.fedex.com or www.ups.com or www.usps.com.

Can I mail in payments?
No, we do not accept mailed in payment. Your options are Credit card ….

What can I do if my credit card is declined?
Please make sure the billing address in the checkout matches with the bank records. You can also contact our Customer care team to discuss further.

*Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box addresses.

Credit Card Statement
Your Credit Card statement will show money credited to the account of:
Moftware
12610 West Airport Blvd., Suite 120,
Sugar Land, TX 77478
USA
www.moftware.com

Payment Using Credit Card
All Moftware owned websites accept the following credit cards - VISA, MasterCard, American Express, and Discover. In addition, there is no charge for debit card usage on any website owned by Moftware. All credit and debit cards are verified via VeriSign payment gateway prior to processing order for shipment.

Payment through PayPal
PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. The PayPal site ensures a secure transaction. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details.

Moftware takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction(s).

Shipping/Delivery

With Moftware you have the option of receiving your merchandise via the best shipping service providers FedEx, UPS and USPS. All FedEx, UPS and USPS packages are tracked via their respective websites FedEx - www.fedex.com, UPS - www.ups.com, USPS - www.usps.com.

Shipping Options

Continental U.S.
1) Super Saver Shipping $4.99 - for 1-3 items & $0.50 for each additional item.
2) Standard Shipping $7.99 - for 1-3 items & $1.00 for each additional item.
3) 2nd Day Shipping $14.99 - for 1-3 items & $1.50 for each additional item.
4) Next Day Shipping $34.99 - for 1-3 items & $1.50 for each additional item.
5) Next Day AM Shipping $49.99 - for 1-3 items & $2.00 for each additional item.
6) Saturday Shipping $54.99 - for 1-3 items & $2.00 for each additional item.

For Self-Pick Up Orders
If your order is self-pick up, please note the below locations and timings for self-pick up. Remember to bring this order confirmation email with you for faster service.

• Texas Residents
  Your order can be picked up between 12:00 P.M. - 5:00 P.M. (Monday-Friday) C.S.T. Please wait for 2 hours after placing your order before you come to pick up.
  Pick Up Location
  Moftware
  12610 West Airport Blvd., Suite 120, Sugar Land, TX - 77478 USA

APO/FPO Orders
Moftware is proud to fulfill orders to American Armed Forces and Military worldwide. When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes
AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa and Canada
AP - Armed Forces Pacific

All APO/FPO orders are shipped via postal service US Postal Service.

1) APO Shipping $9.99 - for 1-3 items & $1.50 for each additional item.


All APO-AE customers please note although the US Postal Service estimates packages should be delivered within 2 weeks from date of shipment, Moftware has been experiencing shipment delivery in the range of 4-6 weeks for some APO-AE orders. We apologize in advance for any inconvenience this may cause you. Please take this fact into consideration before placing your order with us.

Post Box Orders (U.S. Only)
*Please note We accept orders for PO Box shipping and please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we strongly encourage customers to use an alternative shipping mode - FedEx or UPS.

International Orders

Canada
1) Ground Shipping $7.99 - for 1-3 items & $1.50 for each additional item.
2) Express Shipping $39.99 - for 1-3 items & $3.00 for each additional item.

Other Countries
1) International USPS Express Shipping $39.99 - for 1-3 items & $3.50 for each additional item.
2) International Priority Courier Shipping $54.99 - for 1-3 items & $4.50 for each additional item.

Shipping Guarantee
Orders placed Monday-Friday by 17:00 CST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email.

Damaged / Lost shipment enquires
Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.

Incorrect/Incomplete Addresses
Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Can orders be shipped via UPS or other 3rd party methods not offered at checkout?
Order can only be shipped via USPS, Fedex and DHL. Other delivery methods are not available at this moment.

Can I use my own shipping account for shiping?
Sorry, we do not provide this facility at this moment. However, if you have a corporate account you can contact our Customer care team to discuss further.

If I select UPS Next Day Air, will my order really arrive tomorrow?
No, not necessarily. Selecting an expedited shipping method does not speed up the fulfillment process. It is simply a shipping method. Most orders ship within 1-2 business days. Once the order is shipped your order will arrive to your destination in the time frame specified by the shipping method.

For example, you may place an order Friday evening and select Next Day as your shipping method. Since most orders are shipped within 1-2 business days, your order would ship by the following Tuesday. This means you would receive your order on the following Wednesday. (Note: Fedex or DHL does not deliver on weekends or holidays.)"

Moftware values its customers and ensures that all return requests are handled with extreme care. Our 'customer friendly' return policy lets you process refund/replacement requests quickly and with ease.

General Terms
i. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
ii. The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.
iii. RMA numbers for domestic orders (within USA) are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. For international orders, the RMA#s are valid for 1 month. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.
iv.We recommend customers to use a traceable system for sending us their return package. Moftware will not be responsible for any delay or loss of package in transit.
v. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.
vi. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.
vii. Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.

Exchange/Replacement
i. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken /defective will be replaced.
ii. The exchanged/replaced product will be shipped FREE through Super Saver Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).

Sending Returns
a. Generate the Return Form from this link: www.amzer.com/returns
b. Print the return form and fill it out completely.
c. Next, call a Customer Service Representative at 1-866-663-2693 for a RMA#.
d.Once a RMA# is obtained, send your package using a traceable shipping mode to:
Moftware
Attn: Returns Department
12610 West Airport Blvd., Suite 120
Sugar Land, TX 77478, USA

e. Ensure that you have a copy of the return form inside the return package along with the merchandise for return/exchange. Remember to clearly mark your return package with your RMA# for faster processing of your order.